Privacy Policy
Last updated: 29 December 2025
At CES Family, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect personal data when you visit cesfamily.co.uk or engage with our services, including event transport, PCV driver training and event traffic solutions.
Who we are
CES Family is the trading group for Coach Events Services Ltd (CES). We are the data controller for personal data processed through this website.
What information we collect
We may collect and process the following types of personal data:
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Contact details (such as name, email address and telephone number)
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Enquiry and correspondence details
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Booking or training-related information
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Website usage data (such as IP address, browser type and pages visited)
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CCTV or operational data where relevant to our services
We only collect data that is necessary for legitimate business purposes.
How we use your information
We use personal data to:
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Respond to enquiries and provide requested services
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Manage training, bookings and operational activities
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Improve our website and services
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Meet legal, regulatory and safety obligations
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Communicate with customers, suppliers and partners
Where required, consent will be obtained before sending marketing communications.
Lawful basis for processing
We process personal data under one or more of the following lawful bases:
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Performance of a contract
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Legal obligation
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Legitimate interests
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Consent (where required)
How we store and protect data
We take appropriate technical and organisational measures to protect personal data, including access controls, secure systems and staff training. Data is retained only for as long as necessary and in line with our internal policies.
Sharing your information
We do not sell personal data. We may share information with trusted third parties such as:
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Service providers and suppliers
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Training and accreditation bodies
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Local authorities or enforcement bodies where required by law
All third parties are required to comply with UK data protection legislation.
Your rights
You have rights under UK data protection law, including the right to:
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Access your personal data
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Correct inaccurate data
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Request erasure or restriction
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Object to processing
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Withdraw consent (where applicable)
Requests can be made using the contact details below.
Cookies
Our website may use cookies to improve functionality and user experience. Further details are provided in our Cookie Policy [if applicable].
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: hello@cesfamily.co.uk
Telephone: 023 8251 4657
Complaints
If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO):
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Telephone: 0303 123 1113
Review
This Privacy Policy is reviewed regularly and updated as required to reflect changes in legislation or our operations.